For Volunteers

Thinking about becoming a volunteer?

Please read our FAQs


All volunteers, regardless of experience level, must attend training. The class you are assigned to is based on your years of experience with CTA. Our classes are as follows:

BASIC – Everyone is invited to Basic training. COURSE CONTENT: This class consists of an introduction to CTA and a review of Federal and New York State tax rules with special emphasis on the low-income individual. Additionally, we will review interviewing techniques, including live scenarios. Finally, we have a walk-through of the preparation of a mock return using our tax software.

ADVANCED/MANAGERS – BY INVITATION ONLY. This class is open to our most experienced volunteers and those who manage our storefronts. COURSE CONTENT: Attendees will receive a review of complex Federal and New York State tax rules. Additionally, prior year tax returns prepared by CTA will be discussed.

Here is our training schedule:


Your choice of 1-day class on Saturday, February 1, 2020 (9am to 5pm) – to be held at Fordham University Law School – 150 West 62nd Street, NY, NY 10023, OR

2 Monday nights, January 27 and Monday, February 3, 2020 (6pm to 9pm) – to be held at Fountain House – 425 West 47th Street, NY, NY 10036.


Your choice of 1-day class on Saturday, January 25, 2020 (9am to 5pm) to be held at Deloitte – 30 Rockefeller Center, New York, NY 10012, OR

2 Monday nights, January 27 and Monday, February 3, 2020 (6pm to 9pm) – to be held at Fountain House – 425 West 47th Street, NY, NY 10036.

IN CASE OF SEVERE WEATHER - In case of severe storms, please call our answering machine at 646.200.5080 to hear if we are changing times, dates or canceling the session. We will have last minute information by 5pm for the Monday training, and 7am for the Saturday training. We will also send an email to those on our mailing list. If the Saturday class is canceled, please make an effort to attend our Monday classes, and vice versa.


CTA also offers a class devoted solely to using our computer software. This class is open to those who attend our Basic training class and do not have experience with our TaxSlayer software. This class is NOT mandatory. It will be given on Monday, February 10, 2019 from 6pm to 8:30pm at Fountain House – 425 West 47th Street, NY, NY 10036.


You will be asked to commit to volunteering your time at one of our storefronts. Storefronts are community donated space where CTA conducts its services. We have nine dedicated storefront sites. We also conduct One Day Events, a short-term commitment at several locations. A complete list of storefront locations and One Day Events will be available at training.

Advance Preparation for volunteers

FYI: You may pick up IRS materials at any IRS offices(see below). Most materials for tax year 2019 (the one we will be doing this year) will not be available until late December or later. We’ll let you know in our newsletter when printed forms are available.

Bronx: 1200 Waters Place Bronx, NY 10461 (map it)

Brooklyn: 625 Fulton Street Brooklyn, NY 11201 (map it)

Manhattan: 2283 Third Ave. NY, NY 10035 (map it)

Manhattan: 290 Broadway NY, NY 10007 (map it)

Manhattan: 110 West 44th Street NY, NY 10036 (map it)

Queens (Rego Park): 59-17 Junction Blvd. Rego Park, NY 11368 (map it)

Look over chapters in Pub.17 covering filing status, exemptions, dependents, and income. In addition, review Federal (1040, 1040a) and New York State (IT-201) tax forms and instructions.

Publication 17 and federal forms are available on the IRS website. Their address is New York State forms can be obtained from the NYS website:

While not mandatory, reviewing these materials before training will help you understand the subject matter.


Update: Coronavirus (COVID-19) in NYC

Yesterday Mayor de Blasio announced that NYC Public Schools will be closed to students starting March 16, through at least April 20, with a possible extension through the end of the school year.

This decision represents a significant shift in the city’s approach to containing COVID-19, and we at CTA want to be as supportive as possible in that effort. Thank you for your patience and understanding.

Please reach out with any urgent concerns and stay tuned for more information on how we will stick together as a strong and resilient volunteer based community over the next few weeks.

Dates: February 8 - April 14

Most sites will be closed one date in the middle of the season.


South Bronx - Saturday morning

Nos Quedamos

754 Melrose Avenue (at 156th Street) 10455 (map it)


Bedford Stuyvesant - Saturday mornings

IMPACCT Brooklyn

226 Lefferts Place (@ Franklin) 11238 (map it)


Corona - Saturday morning or Saturday Afternoon

Office of Assemblyman Jeff Aubry

98-09 Northern Boulevard (@ 98th Street) 11368 (map it)

Flushing - Saturday morning or Saturday afternoon.

Flushing YMCA

138-46 Northern Boulevard (@ Bowne Street) 11354 (map it)


Upper West Side - Monday evening

Goddard-Riverside Community Center

647 Columbus Avenue (@ 91st Street) 10025 (map it)

Mid-West Side - Wednesday evening

Housing Conservation Coordinators

777 Tenth Ave. (@ 53rd St.) 10019 (map it)

Fountain House - Sunday afternoon(Not open to the public - Fountain House members only)

Fountain House

425 West 47th Street (between 9th & 10th Avenue) 10036 (map it)

Chelsea - Thursday evening

Hudson Guild (Fulton Center)

119 Ninth Avenue (bet. 18 & 19th Streets) 10011 (map it)